Frequently Asked Questions

Everything you need to know about your Genuine RAW experience.

What materials are used in Genuine RAW products?

We prioritize authenticity and durability, using 100% organic cotton, premium raw denim, and ethically sourced fabrics that age uniquely with every wear.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.

How should I care for my raw denim?

To preserve the natural indigo and unique wear patterns, we recommend washing as infrequently as possible. When necessary, hand wash cold and hang to dry.

Do you offer international shipping?

Yes, Genuine RAW ships worldwide. Shipping costs and import duties are calculated at checkout based on your destination country.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.